Terms & Conditions

Last updated: June 8, 2026

These Terms & Conditions ("Terms") govern your use of the SwimCoach AI website and service (the "Service"), operated by Work Pail Holdings, LLC ("we", "us", or "our"). By creating an account or otherwise using the Service, you agree to these Terms.

1. Who you are contracting with

The Service is provided by Work Pail Holdings, LLC, a limited liability company. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you are using the Service as an individual, you confirm you are of legal age to enter a binding contract in your jurisdiction.

2. The Service

SwimCoach AI provides AI-assisted analysis of swimming and diving videos, including scoring, overlays, drill recommendations, and PDF assessments. Features and availability may change over time as we improve the Service.

3. Accounts and accurate information

You must provide accurate information when creating an account and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

4. Acceptable use

You agree not to misuse the Service. In particular, you must not:

• use the Service for any unlawful, fraudulent, or harmful purpose;
• upload content that infringes intellectual property, privacy, or other rights of others;
• send spam, malware, or attempt to probe, scan, or compromise the security of the Service;
• scrape, reverse engineer, resell, or redistribute the Service or its outputs except as expressly permitted; or
• circumvent any technical limits, usage quotas, or access controls.

5. Intellectual property

We retain all right, title, and interest in the Service, including the software, models, documentation, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service for its intended purpose during your active subscription.

You retain ownership of videos and other content you upload ("User Content"). You grant us a limited license to host, process, and analyze your User Content solely to provide and improve the Service.

6. AI outputs and accuracy

The Service uses machine learning models to analyze video. Outputs (scores, overlays, drills, and written feedback) may be inaccurate, incomplete, or out of date. They are provided for general training guidance only and are not a substitute for in-person coaching, medical advice, or professional judgment. You are responsible for how you act on the outputs and for verifying that you have the rights to any content you upload.

We may apply content moderation and may refuse to process, filter, or remove content or outputs at our discretion. Repeated infringement or abuse may lead to suspension.

7. Payments, subscriptions, and refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, taxes, cancellations, and refund mechanics are governed by Paddle's Checkout / Buyer Terms. See our Refund Policy for our refund window.

8. Service level

We work to keep the Service available and accurate, but we do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

9. Limitation of liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the amounts you paid us in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, consequential, special, or exemplary damages, including loss of profits, data, or goodwill. Nothing in these Terms excludes liability that cannot be excluded by law (such as for fraud, death, or personal injury caused by negligence).

10. Indemnity

You agree to indemnify and hold harmless Work Pail Holdings, LLC from any claims arising out of your User Content, your misuse of the Service, or your violation of these Terms.

11. Suspension and termination

We may suspend or terminate your access for material breach of these Terms, non-payment, suspected fraud or security risk, or repeated or serious policy violations. You may stop using the Service and cancel your subscription at any time via the billing portal. On termination, your right to use the Service ends and we may delete your data after a reasonable retention window.

12. Changes

We may update these Terms from time to time. Material changes will be communicated through the Service or by email. Continued use of the Service after an update constitutes acceptance of the revised Terms.

13. Governing law

These Terms are governed by the laws of the State in which Work Pail Holdings, LLC is organized, without regard to its conflict of laws principles. Disputes will be resolved in the courts of competent jurisdiction in that State.

14. Contact

Work Pail Holdings, LLC — questions about these Terms can be sent through the in-app support channel.